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Legal terms before you open your account

Clear account terms, data rights, cookie choices, and Malaysia payment record handling sit on this page before you open your account.

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soju88 Legal terms before you open your account
CONTACT PATHS

Ask us about legal matters

Legal questions need a clear route, not a generic inbox. Use the contact path that matches your request so we can check your account, verify ownership, and answer without exposing private data. We may ask for your registered phone number, recent payment reference, or a short written request before changing account data.

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Account data requests

Ask us to check, correct, or remove eligible account data by sending your registered phone number and a short reason. We verify ownership first so your request cannot be used by another person.

Payment record queries

For Touch 'n Go, GrabPay, Boost dan FPX matters, share the date, amount, and reference shown in your wallet or bank screen. We compare that record with our ledger before replying.

Terms and account access

If you are unsure whether a term affects your account, contact support before you continue. We will explain the relevant clause and remind you that access depends on local law.

DATA CARE

How we handle your account data

Legal care continues after your account is opened. We separate identity data, wallet records, device signals, and support messages so each is used only for the purpose that…

Identity checks

When an account action needs verification, we compare the details you provide with the account record.

Cookie use

Cookies support login sessions, language settings, and security checks.

Security signals

We read device and network signals to spot unusual account access, repeated failed logins, or mismatched wallet actions.

Retention timing

We keep data only for legal, security, payment trace, and dispute handling needs.

Correction requests

If your name, phone number, or contact detail is wrong, ask support for a correction.

Game record logs

Rounds in Control Squeeze, Dragon Hatch, Football Studio, Cash Rocket, All Star Fishing, and HiLo create account logs.

Legal questions before you join

The answers below explain how our legal terms affect your account, data, payment records, and access. They are written for Malaysia account holders in plain language. If your matter is specific, contact support with your registered details so we can check the account before replying.

Access and eligibility depend on local law and are available where local law permits. If your location, identity, or account status cannot meet the legal checks, certain account actions may be declined.

We may collect your name, phone number, login records, device signals, support messages, and wallet references. These details help verify ownership, process account requests, resolve disputes, and meet legal duties.

Payment records are used to match deposits, trace withdrawals, confirm ownership, and handle disputes. We check reference numbers, timing, and account links before making changes tied to your wallet.

Yes, you can ask us to correct eligible account data. We may request proof of ownership, such as your registered phone number or payment reference, before making any change.

Some records must stay for legal duties, payment trace needs, account security, or open disputes. When a record no longer has a valid purpose, we remove it according to our retention process.

Cookies do not remove your legal rights. They support sessions, preferences, and security checks. If you clear them, you may need to verify your account again before certain actions continue.

Contact support with your registered phone number, the account issue, and any relevant payment reference. We will verify ownership first, then reply with the clause or process that applies.

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